We hope that your experience with Get2Cart wellness store is as effortless as possible, however, we do acknowledge that questions may arise.
How long are shipping times due to COVID-19 & the ongoing protests?
Shipping for US orders will take 7-25+days – Due to high volume of orders, COVID-19 & Protests! Until further notice, please check our Update Page in the main menu or under quick links we will continuously update it every week!
For international orders, It depends on the location! Our average delivery time for international orders are 8-28+ days (It could be more or less depending on how your country is handling the COVID-19 pandemic)
Shipping + Processing Times
Standard Tracked Shipping is 10-25+ Business Days
Express Tracked Shipping is 7-20+ Business Days
After you placed your order, it will be transferred to “Processing“. This processing time means we will begin packaging and scheduling delivery for your order. This can take 2-5 days to complete.
After the “Processing” phase is completed, your order will be ready for shipment. We will send you the tracking number via the email that you used when placing your order.
Please keep track of which email you used when creating your order, this is the only place you can access your order information. We will also create your account at our store website and send you login details over email which you can use to login and check your order details after login into your account.
We can ship worldwide but mainly to North America, Europe, and Oceania. Shipping costs are calculated automatically at the checkout page depending on the weight of the package and your destination.
Once the Yanwen flight reaches the destination country, USPS or your countries postal-service will take over the shipping.
2) You can go to the website www.17track.net/en, paste in your tracking number, and see the status of your shipment.
Tracking updates may be delays when first ordered so please be patient. See Shipping & Processing for more information.
Fee On Delivery
Cancelling An Order
You can cancel your order either by login into your account with login details that we have sent when you 1st placed your order with us and navigating to ORDER tab. There you will find your all orders , find your order and if CANCEL button is enabled , then you can press the cancel button to cancel the order or You can email us within 24 hours of placing your order with the subject line saying “CANCEL”. This will allow us by that term to quickly let our shipping team know to cancel the order. Again, this needs to be done as quickly as possible. This is not a guarantee though, once your package has been paid for and shipped by us we will not process a refund.
Firstly, please attempt your order again with updated billing information. Please be informed that you need to match your billing address correctly to the address which you have registered with your card issuer bank. This includes any formatting associated with applicable unit numbers, as well as requiring a full nine-digit zip code for some verification.
Secondly, be advised that every instance in which this error populates results in a pre-authorization, which will simply fall off and never post to your account. For getting better support, please contact your issuer bank to figure it out.
Damaged Items and Returns
There are 2 options we can offer you:
1) We can ship you another product free of charge
2) You can return the product back to us for a full refund
If you choose the second option, please contact our support email address for return information and address.
Wrong Shipping Address
If your order has been shipped out already, we apologize. There is nothing we can do in regards to refunds or resending packages.
You can try calling your local postal service and with your tracking number that was emailed to try and get them to re-route the package. Since we ship from overseas you will need to wait until the package has entered your country before being able to re-route the shipment.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
No, No employee or owner at Get2Cart is able to see your credit card or payment information.
We use PayPal as the payment provider and so all credit card information remains with PayPal only.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read how PayPal use credit card information to process transaction.
Chargeback and Disputes With Get2Cart
Get2Cart does not tolerate credit card fraud, and all fraud, without exception, will be prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee downtime, and loss of revenues.
Get2Cart considers credit card chargebacks to be fraud if you have made no reasonable effort to work with us to resolve any problems with your purchase. All frivolous chargebacks not only cost our employees time away from our usual and customary matters of conducting normal business but cost us money, therefore:
You agree that if you, the buyer, choose to do business with Get2Cart, and you file a chargeback with your credit card company, and you do not win the chargeback argument, you agree to pay us $35 for our time responding to the matter. You, the buyer authorize us to charge this amount to your credit card. If this charge is rejected, Get2Cart will pursue legal action to recoup losses for our time associated with responding to the chargeback in addition to any other fees explained above. You agree to reimburse us or any representative we may appoint for any legal expenses your actions may make us incur. We take fraud seriously. If any provision of this Agreement is deemed illegal, invalid, or unenforceable, the remaining provisions shall remain in full force and effect. The waiver of a breach hereunder does not waive any other or subsequent breach.
In the event that you win the chargeback with your credit card company, and have not returned our goods, Get2Cart will attempt to recover fraudulently disputed charges plus additional costs via a third-party collection agency and your account will be reported to all credit bureaus as a delinquent collection account. This may severely damage your credit rating for at least the next seven (7) years. At this point, we will no longer accept a return of the merchandise as settlement for the debt and will only accept payment in full. In addition to this, Get2Cart will file a report with your local police or sheriffs department, and file a mail fraud complaint with the Postal Inspection Service.
Question Not Answered? Contact us!
We will answer your email within 24 hours.
Order cancellation emails will be responded to first. See the above FAQ for information on Cancelling orders.
We are working hard to get orders to you safely and to keep you up to date on the changes we’ve made during this time.
We are working closely with our delivery partners to ensure all deliveries arrive safely and on time. The well being of our customers is a top priority and all necessary precautions are being taken to ensure the safety of both customers and couriers during this time.
We are currently unable to ship your order as quickly as usual. The reason is, on the one hand, the increased demand at the moment and, on the other, the adjustment of our internal capacities to protect employees. To ensure their safety, we carry out additional health and hygiene measures in our logistics center. Unfortunately, this means that we currently need longer to process your order than you are used to. We therefore ask for your understanding and assure you that we will do everything to ensure that you receive your order as soon as possible.
We are doing all we can to ensure that your orders get to you as fast as we can, but we know that you, our lovely customers, will understand if there is a bit of a delay whilst we adjust to new ways of working.
If you have any questions our customer care team are here as always. You can reach them by emailing [email protected]