We stand behind our products. If for any reason you are not completely satisfied with our products, we will offer a full refund once you return the item with a corresponding tracking number.
How I can cancel my order?
All orders can be cancelled until they are shipped. If your order has been paid and you need to cancel it, Please login to your account, navigate to order and press cancel button.Your order will be cancelled immediately and you will received refund within 24hr. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds & Return
How can I get refunds and return the item
Your satisfaction is our #1 priority. Therefore, you can request a refund for ordered products if:
- you receive the wrong item (but you must return the item at your expense and the item must be unused)
- you received damaged item
- Customer has to make own arrangement for the return of the product to us for the full refund.
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- You did not liked the item you received including free goodies with the actual item.
For more details, please check our Help Center & FAQ.
If you need any other help or question, you can do it by sending a message on Contact Us page.